Handles overnight front desk duties, greet and assist guest, manage check-ins and check-outs, handle reservations, and provide information about the hotel and local area. They are the first point of contact for guests, responsible for ensuring a positive experience by managing payments, answering questions, and coordinating with other hotel departments to resolve issues. This role requires strong customer service, communication, and multitasking skills, and often involves working nights, weekends, and holidays.